Refund policy
Overview
This website is operated by Viki Thorbjorn Art. By accessing or purchasing through vikithorbjornart.shop, you agree to be bound by these Terms & Conditions, which govern your use of this site, all transactions, and your interaction with the artwork and brand.
If you do not agree to these terms, please do not use the site or make a purchase.
1. Made-to-Order Policy
All canvas prints are made to order with precision and care. No excess stock is held, and each piece is produced specifically for the client who orders it.
Please allow 6–12 business days for production prior to shipment.
2. Editions & Artwork Integrity
This site offers both open edition and limited edition canvas prints.
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Limited editions are released in small quantities and retired permanently once sold out.
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Open editions are available in curated batches and may be retired at any time without notice.
We do not offer hand-embellished or one-of-one works on this platform. For those, visit vikithorbjorn.art.
3. Framing & Finishes
All artworks are available unframed, stretched (ready to hang), or framed in a floating style. Frame finishes include:
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Natural oak
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Black
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Gold
Each piece is assembled with museum-quality materials and careful craftsmanship.
4. Shipping & Delivery
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We currently ship within the UK only.
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All artwork is shipped via tracked and insured courier.
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Delivery is complimentary and fully protected.
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For full shipping details, please see our Shipping & Delivery page.
5. Returns, Refunds & Satisfaction
All sales are final due to the made-to-order nature of the work.
If your piece arrives damaged or incorrect:
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Contact support@vikithorbjorn.art within 24 hours of delivery.
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Include clear photos of the packaging and the artwork.
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We will arrange a replacement if damage or error is confirmed.
6. Collector Support (Multi-Piece Acquisitions)
If you’re acquiring 3+ works, a tailored experience is available:
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Framing consultations
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Curation support
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Priority production
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White-glove delivery for orders over £10,000
Contact support@vikithorbjorn.art to inquire about this service. No discounts, affiliate codes, or referral schemes are offered or accepted.
7. Pricing
Prices are subject to change without notice.
No promotional offers, sales, coupon codes, or discounts are currently accepted.
8. Intellectual Property
All artwork, images, copywriting, and brand assets on this site are the sole property of Viki Thorbjorn. No reproduction, resale, distribution, or unauthorised use is permitted.
9. Site Use & Modifications
You agree not to misuse this site, hack, duplicate, or interfere with services in any way.
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.